Shipping & returns

Where we deliver

We currently deliver anywhere in the Republic of Ireland. [Add Northern Ireland, the UK or other countries here if you start shipping there.]

Delivery costs

Delivery is a flat €4.95 per order, whatever its size. The cost is shown in your basket before you pay.

How long it takes

Every piece is cut and finished to order, so please allow [number] working days for us to make your order before it is sent.

Once it is on its way, delivery usually takes [number] working days with [delivery company]. We will email you a tracking link when your order ships.

Ordering for a birthday, wedding or Christmas? Get in touch and we will do our best to help you meet your date.

Adding to your tree later

New pieces are sent the same way as a first order. If you tell us your original order number, we will make sure the wood and finish match the pieces you already have.

Damaged or missing pieces

Every order is packed carefully, but if anything arrives damaged or a piece is missing, email us a photo within [number] days of delivery and we will send a replacement free of charge.

Returns

If you change your mind, you can return unused pieces in their original packaging within 14 days of receiving them. Let us know by email first, then send them back within 14 days.

We will refund the pieces and the original delivery cost within 14 days of receiving them back. Return postage is paid by you unless the pieces were faulty or damaged.

[If you add personalised pieces, such as engraved names, say here that these can only be returned if faulty.]